Who is Lee Wayne Corporation and what is the relationship with Goldman Promotions?
Lee Wayne Corporation is a full service promotional products and services company. Lee Wayne Corporation has been a leader in promotional products for more than 50 years. Applied Biosystems chose to partner with Goldman Promotions which is now an affiliate of Lee Wayne Corporation, for the Applied Biosystems merchandise program due, in part, to Goldman Promotions' 40-year history of creativity and service. Centrally located in Sterling, Illinois, Lee Wayne has geographic representation in each of the 50 states and can be reached at 800-468-4332 (toll free). Just ask for the Applied Biosystems Customer Service Team.
How do I order merchandise?
The Applied Biosystems company store features items which may be purchased one of several ways.
1. You may mail your order to: Lee Wayne Corporation, Attn: Applied Biosystems Customer Service Team, 1980 Industrial Drive, P.O. Box 657 Sterling, IL 61081
2. You may fax your order to: 800-582-5961.
3. You may phone your order to: 800-468-4332 (toll free).
4. You may order online at http://Applied Biosystemsstore.com
Who can I talk to about an order?
If you have any questions about an order you have placed, please call Applied Biosystems Customer Care toll free at 800-468-4332 (toll free). If your question is about a non-catalog or custom order, call Madonna Ciuffo at 209-826-8009, or you may e-mail her at madonna@pacbell.net. Your internal Applied Biosystems contact is Arielle Bornet, email: bornetan@appliedbiosystems.com.
Who can I talk to about creative ideas and marketing solutions?
If you need help finding a product, idea or solution to a promotional need, please contact your Applied Biosystems Account Manager, Madonna Ciuffo, at 209-826-8009, or you may e-mail her at madonna@pacbell.net.
How do I pay for my order?
You may pay by credit card (VISA, MasterCard, American Express or Discover). Orders totalling over $1,000, see our ordering guidelines.
Can I order merchandise for personal use?
Yes. If your purchase is for personal use you must pay for the order with a major credit card at the time you place the order.
Is there sales tax on my order?
Sales tax will be collected on all orders. Lee Wayne Corporation is registered to collect and remit sales tax in all states where there is a tax. Applicable shipping charges and sales tax will be invoiced at the time of shipment.
How long does it take to receive my order?
Merchandise that is in stock will ship within 24 hours. Unless you specify otherwise the order will be shipped via UPS Ground. Allow 5-7 business days for delivery. Rush service is available. To receive rush shipment you must specify two-day or overnight shipping at the time you place your order.
Can you ship items overseas?
Yes. Contact Applied Biosystems Customer Care at 800-468-4332 for more details, or e-mail us at lw.orders@leewayne.com. For overseas shipment, please note that actual shipping charges plus a $10.00 handling charge will be billed. For additional information, or a quote on shipping charges, please call Applied Biosystems Customer Care at 866-455-4343.
Are there any products available other than those in the Applied Biosystems company store?
There are thousands of products Goldman Promotions can help you with. Contact Madonna Ciuffo at 209-826-8009, or you may e-mail her at madonna@pacbell.net.
What is your return policy?
Inventory Items:
We guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you are not satisfied due to poor quality, we will replace your order. We cannot accept returns on merchandise that is delivered as ordered and is free from defects in the quality and workmanship of the customization.
Please contact our customer service team at 800-468-4332 to advise them of your return and have your Sales Order number ready for reference. Merchandise cannot be returned without Lee Wayne Corporation's consent. All claims must be made within ten days of receipt of goods and must include a copy of the original invoice or packing slip.
Custom Orders:
We cannot accept returns or exchanges on Custom Order merchandise.
How long does it take to receive my order?
Merchandise that is in stock will ship within 48 hours. Unless you specify otherwise the order will be shipped via UPS Ground. Allow 5-7 business days for delivery. Rush service is available. To receive rush shipment you must specify two-day or overnight shipping at the time you place your order.
Can you ship my order to a different address?
Your order can be shipped to a different address however we can only accept one shipping address per on-line order. A new on-line order will need to be created if merchandise is to be sent to more than one address.
Can I change or cancel my order?
To change or cancel an order, please contact us immediately, as there may be a chance that we have already processed your order for shipment. We will take all reasonable steps to accommodate your request.
